When Anti-Viruses Go Bad
What happens when your anti-virus turns on you? The simple
answer is your computer stops working.
This was made evident in a recent update to Avira (ironically
only affecting the paid versions of the program and apparently only in 32-bit
environments). After the update, the AntiVirProActiv component began flagging critical
system processes and preventing the computer from booting. In the unlikely case
the system did load, Avira began blocking software programs, virtually all
executable files including Microsoft Office.
The good news is that the free
edition (Avira Anti-Virus Personal) does not include the ProActiv component.
Unfortunately, the paid versions do, including the business edition.
So far, it appears as if affected machines are pretty easily
fixed by updating Avira yet again, a fixed update was released May 15th, but
that was after a supposed fixed update. Avira does give update instructions and a two sentence apology. http://www.avira.com/en/proactiv-application-blocking
Also included are instructions to disable ProActiv completely.
While we understand that mistakes happen, there needs to be
better communication from companies in situations like this.
If you use one of the paid versions of Avira, please make
sure that you are not running software version 220.127.116.11. If you are noticing
issues, start a product update. You may need to boot into Windows Safe Mode to
get this to work.
If you need assistance getting this to work, please call us at 612-234-7237. Standard Phone Support is $49.95 per issue. http://stpaulvirusremoval.com/Windows.Repair.Services/PC.Phone.Support.htm