We have been receiving calls from many customers about supposed computer repair companies targeting individuals to “help fix their computer”.
They call you, often asking for you by name, then walk you through opening error logs and reports in an attempt to scare you into giving them remote, unfettered access to your system to fix your ‘problems’.
As a rule of thumb, these are scams! Unless you are specifically paying someone to remotely monitor your system, no one should be calling you to let you know about errors or viruses on your computer. The prices for these ‘fixes’ generally range in price from $200 to $500, and instead of fixing your computer, they only damage your computer installing viruses, malware, or worse.
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It is quite common to have some errors in your event viewer. While some are extremely critical to have repaired, most simply refer to timeouts or minor glitches in programs, and do not justify a major overhaul of your system, especially at the prices you are being quoted. If there are serious errors, you will most likely have noticed them before opening your event viewer.
The safest thing is to simply hang up on them. If your are feeling adventurous, try to get as much info from them as you can, including a number where you can call them back. This information could then be given to the proper authorities, such as the Federal Trade Commission, the Federal Communication Commission, or even your state’s Attorney General or local police.
If you have already received one of these calls and have given them access, shut down your computer and get a reputable, qualified technician to take a look at it. You should also consider changing all your passwords from a secure computer. If you notice any transactions on accounts that you did not make, immediately report them your bank or appropriate financial institution.
Never, I repeat, Never give someone you do not know and trust remote access into your computer.